Contact UsUpdated 10 months ago
Hi there!
For domestic warranties, (ripped, damaged, or lost rings) and size exchanges, head here for the quick fix: https://qalo.loopreturns.com/#/
Our email team is also happy to help with anything else you may need--Please send an email to [email protected] with your order number (if you have it), shipping address, and the issue. We are open Monday-Friday 8am-5pm PST. We currently need 2-3 business days for first response. We look forward to helping you soon!
Additional emails will not result in faster response time (as it actually puts your email to the back of the line). So please, one per customer.
Thank you!
--QALO Customer Service Team